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Where does The Renatural ship to?

We ship to:

  • EU
  • USA
  • Canada
  • Hong Kong
  • Saudi Arabia
  • UAE
  • Singapore
  • Australia
  • Japan
  • South Korea
  • Brazil
  • China
  • Singapore
  • Thailand

 We're working hard on expanding the amount of countries we ship to and stockists that available worldwide!

What shipping methods do you offer?

We currently ship UK items Royal Mail 1st class signed for and all other countries using the Royal Mail tracked service.

  

 Shipping Method Estimated Delivery 
Royal Mail signed for (UK only) 1-2 business days 
Royal Mail International Tracked  3-7 business days 

 *stated price based on one Wig Fix. Prices increase depending on quantity of Wig Fixes ordered.

What is your return policy?

We hope you love your purchase as much as we do, but if you're not happy we want to help. The Renatural team is available for phonecall/video call/messaging to demonstrate and assist you with applying the Wig Fix. Use the messenger on the left hand side of the screen to contact us and we will get back to you shortly.
If you are not satisfied, you can return your purchase within 14 days of the delivery date. Please contact us here to request a return.
We do not credit or refund shipping charges. We must receive goods within 10 business days upon return approval. Merchandise must be returned in original packaging and packed adequately to protect against damage. Refunds are administered within 10 business days upon the delivery of the returned item.

How long does it take for an order to be processed?

Orders are shipped within 24 hours. 

How can I track my order?

Once your order is processed, you will get an email from yours truly with a shipping confirmation and tracing numbers. You can also email us here to find the whereabouts of you package.

How can I edit my shipping address?

If you need to edit your shipping address after the order was made, please reach out to us at aasiyah@therenatural.com as quickly as possible.