FAQ

Shipping & Returns

We send your tracking information details by email within 12-24 hours after ordering from us. This is a separate email from your order confirmation/receipt email.

Your personalised tracking link is in that email. Please check your junk/spam box if you can't find it.

Cost & Country list:

£1 (1-3 business days) - UK + USA  

£5 (3-7 days business days) - All EU countries, Canada, Hong Kong, Singapore, Japan, UAE, Saudi Arabia, Israel, Mexico 

£20 flat rate (1-3 business days)  - Australia, New Zealand

(1-3 business days) - UK + USA  

(3-7 days business days) - All EU countries, Canada, Hong Kong, Singapore, Japan, UAE, Saudi Arabia, Israel, Mexico 

(1-3 business days)  - Australia, New Zealand, South Africa

We offer a 60 day money back guarantee and a 1 year replacement warranty with each Wig Fix order*.

To return, please follow the instructions below:

Click on (this page)

Follow the instructions Print out the postage label and return the product 

We hope you love your purchase as much as we do, but if you're not happy we want to help. The Renatural team is available for phone call/video call/messaging to demonstrate and assist you with applying the Wig Fix.

Please email support@therenatural.com and we will respond within 24 hours.

We do not credit or refund shipping charges. We must receive goods within 30 business days upon return approval. Merchandise must be returned in original packaging and packed adequately to protect against damage. Refunds are administered within 10 business days upon the delivery of the returned item.

 *Warranty can be redeemed by emailing support@therenatural.com with your query, order number, brief explanation and photo/video evidence. Replacements are administered under the discretion of The Renatural.

All orders are sent with tracked service and dispatched within 24 hours (48 hours on holidays). We have shipping warehouses based in the UK and the USA. 

Wig Fix Questions

1. Silicone has been used & trusted by doctors, surgeons and hospitals for over 30 years as an exceptionally safe and effective means to heal and normalise scarred and burned skin. Hypoallergenic silicone is the only ingredient in our Wig Fixes.

2. When the Wig Fix is compressed onto scalp, it create a micro-climate between the skin and the silicone. This closed, healing environment is called occlusion by doctors and scientists. Occlusion allows for the moisture from the skin to draw up to the surface layer creating a protective barrier for the scalp and existing hair.  
 

3. The Wig Fix's unique patent pending textured silicone design uses gentle and comfortable compression against the scalp, this is automatically activated when worn. The residual effects stimulate increased blood flow encouraging thicker natural hair growth overtime. 

Watch Mariam Musa on The Real daytime TV taking about  how the Wig Fix helped rectify the damage from long term glue usage.

 

 

The transparent reflects what’s underneath and the skin tone version gives a skin like appeal. The transparent can be easily tinted with makeup and there’s a little difference with all shades if your lace is already tinted.

The Wig Fix is heat dissipating (does not absorb heat) and the hundreds of silicone nodes on the Wig Fix allow airflow making it breathable and comfortable in multiple conditions and climates. 

The Wig Fix fits head sizes between 45cm and 65cm (17-25 inches). 98% of the worlds adult population (UN/WHO statistics) is within this size range. We tested the product on hundreds of men, women and children (12+) to get the optimum universal fit. 

The Wig Fix can also be worn on heads with or without bio hair.

The Wig Fix will last for years with good care and if used for its intended purposes only.

Only if your wig has an ear to ear glueless band installed.

The Wig Fix doesn’t stick it grips the wig in place. The pressure from the circumference of the wig pushes down on the wig fix activating the grip (frictional adhesion). The grip is activated by the pressure of the wig using the concept of frictional adhesion.  For a frontal  wig must be the glueless kind and the ear tabs may still need to be moussed/gelled when using the Wig Fix. For a closure wig you’re good to go as is! Overall it cuts frontal application time in half and protects/promotes natural hair growth underneath!

You can find dozens of reviews here!

Yes!

However for more vigorous activities like diving we do recommend reinforcing the security with bobby pins. Please checkout a full blog post that we wrote about this: https://therenatural.com/blogs/renatural/how-to-swim-with-a-wig.

The transparent shade is suitable for all skin tones. 

We paired up each nude Wig Fix with the Fenty beauty foundation shade range. So whichever shade you are on the right would be the most suitable Wig Fix for you.

The transparent reflects what’s underneath and the skin tone version gives a directly skin like appeal. All Wig Fixes can be easily tinted with make up.

General Questions

The Renatural is how we want wigs to feel. So natural looking and effortlessly applied it might as well be real.

The Renatural is the love of the natural with the ability to transcend it.