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What countries do you ship to?

WE SHIP TO:

  • U.K.
  • All EU countries 
  • USA
  • Canada
  • Hong Kong
  • Saudi Arabia
  • UAE
  • Singapore
  • Australia
  • Japan
  • South Korea
  • Brazil
  • China
  • Singapore
  • Thailand

 

What is your return policy?

We offer a 20 day money back guarantee. To return, please follow the instructions below:

  1. Click on (this page)
  2. Follow the instructions 
  3. Print out the postage label and return the product 

We hope you love your purchase as much as we do, but if you're not happy we want to help. The Renatural team is available for phone call/video call/messaging to demonstrate and assist you with applying the Wig Fix.

Please email trteam@therenatural.com and we will respond within 24 hours.

We do not credit or refund shipping charges. We must receive goods within 14 business days upon return approval. Merchandise must be returned in original packaging and packed adequately to protect against damage. Refunds are administered within 10 business days upon the delivery of the returned item.

 

How long does it take for an order to be processed?

90% of orders are shipped within 24 hours. All orders are shipped with 48 hours.

 

How can I track my order?

Once your order is processed, you will get an email from yours truly with a shipping confirmation and tracing numbers. You can also email us here to find the whereabouts of you package.

 

How can I edit my shipping address?

If you need to edit your shipping address after the order was made, please reach out to us at trteam@therenatural.com as quickly as possible.