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What countries do you ship to?

All orders are sent with tracked service and dispatched within 24 hours. We have our shipping warehouses based in the UK and the USA. 

Delivery times:

£1.50 (1-3 business days) - UK + USA  

£5 (3-7 days business days) - All EU countries, Canada, Hong Kong, Singapore, Japan, UAE, Saudi Arabia, Israel, Mexico 

£20 flat rate (1-3 business days)  - Australia, New Zealand, South Africa

 

What is your return policy?

We offer a 60 day money back guarantee and a 1 year replacement warranty with each Wig Fix order*.

To return, please follow the instructions below:

  1. Click on (this page)
  2. Follow the instructions 
  3. Print out the postage label and return the product 

We hope you love your purchase as much as we do, but if you're not happy we want to help. The Renatural team is available for phone call/video call/messaging to demonstrate and assist you with applying the Wig Fix.

Please email support@therenatural.com and we will respond within 24 hours.

We do not credit or refund shipping charges. We must receive goods within 30 business days upon return approval. Merchandise must be returned in original packaging and packed adequately to protect against damage. Refunds are administered within 10 business days upon the delivery of the returned item.

 *Warranty can be redeemed by emailing support@therenatural.com with your query, order number, brief explanation and photo/video evidence. Replacements are administered under the discretion of The Renatural.

How long does it take for an order to be processed?

90% of orders are shipped within 24 hours. All orders are shipped with 48 hours.

How can I track my order?

Once your order is processed, you will get an email from yours truly with a shipping confirmation and tracking number. 

How can I edit my shipping address?

If you need to edit your shipping address after the order was made, please reach out to us at support@therenatural.com as quickly as possible with the new address.